{"id":19016,"date":"2020-11-04T14:00:54","date_gmt":"2020-11-04T14:00:54","guid":{"rendered":"https:\/\/work.life\/?p=19016"},"modified":"2024-12-13T12:52:06","modified_gmt":"2024-12-13T12:52:06","slug":"work-happier-innocent-drinks","status":"publish","type":"post","link":"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/","title":{"rendered":"Work Happier: David McKay, Head of Culture at innocent drinks"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Quick Links<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Hi_David_First_of_all_wed_love_to_hear_a_little_bit_about_you_and_your_role\" >Hi David! First of all, we\u2019d love to hear a little bit about you and your role.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Say_I_knew_nothing_about_innocent_what_can_you_tell_us_about_the_company_values_and_culture\" >Say I knew nothing about innocent, what can you tell us about the company values and culture?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Broadly_speaking_what_do_you_think_are_the_most_important_aspects_of_company_culture\" >Broadly speaking, what do you think are the most important aspects of company culture?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#So_thinking_way_back_to_before_the_pandemic_how_did_you_approach_company_culture\" >So thinking way back to before the pandemic, how did you approach company culture?<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#%E2%80%9CWork_is_just_one_aspect_of_life_and_everyones_circumstances_are_different_At_such_an_uncertain_time_people_need_their_employer_to_make_life_easier_not_harder%E2%80%9D\" >&#8220;Work is just one aspect of life and everyone\u2019s circumstances are different. At such an uncertain time, people need their employer to make life easier, not harder.&#8221;<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Sounds_great_So_what_about_when_lockdown_hit_%E2%80%93_what_actions_did_you_take_straight_away\" >Sounds great! So what about when lockdown hit &#8211; what actions did you take straight away?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#How_has_your_thinking_evolved_over_the_course_of_this_year_Is_it_any_different_now\" >How has your thinking evolved over the course of this year? Is it any different now?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Are_your_team_still_working_remotely\" >Are your team still working remotely?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#And_what_do_you_think_have_been_the_main_challenges_of_sustaining_company_culture_while_your_team_are_dispersed\" >And what do you think have been the main challenges of sustaining company culture while your team are dispersed?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Do_you_think_team_engagement_has_improved_or_worsened_this_year_What_have_you_been_doing_about_it\" >Do you think team engagement has improved or worsened this year? What have you been doing about it?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#Many_companies_will_have_been_hit_hard_during_this_time_%E2%80%93_and_unfortunately_that_can_mean_a_reduced_peopleculture_budget_What_do_you_think_businesses_can_be_doing_regardless_of_budget\" >Many companies will have been hit hard during this time \u2013 and unfortunately that can mean a reduced people\/culture budget. What do you think businesses can be doing regardless of budget?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/work.life\/blog\/work-happier-innocent-drinks\/#And_finally_what_makes_you_happy_at_work\" >And finally, what makes you happy at work?!<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><em>We&#8217;re Work.Life, the workplace wellbeing experts. Over the last 5 years, we&#8217;ve been finding out the secrets to what makes people happy at work, creating our very own <a href=\"https:\/\/work.life\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">Work Happy podcast,<\/a> and trying to measure happiness in our workspaces. In light of Covid-19, we wanted to take it one step further, and find out how people leaders at some of our favourite businesses have been navigating the pandemic and keeping their teams (you guessed it&#8230;) happy and engaged at work.<\/em><\/p>\n<p><em>First up, it&#8217;s <strong>David McKay, Head of Culture at <a href=\"https:\/\/www.innocentdrinks.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">innocent drinks<\/a><\/strong> on all things company culture, team engagement and remote working challenges. Excited?! Us too.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Hi_David_First_of_all_wed_love_to_hear_a_little_bit_about_you_and_your_role\"><\/span><strong>Hi David! First of all, we\u2019d love to hear a little bit about you and your role.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Weirdly enough, I joined innocent exactly 8 years ago today. I started off as our Office Superhero, which was a split between looking after Fruit Towers facilities (our London HQ) and making innocent a great place to work. Roll forward 8 years and I\u2019m Head of Culture (and still working closely with our Office Superhero). My role covers a broad range of areas that impact <strong>employee experience and engagement<\/strong> \u2013 our offices, well-being, inclusion &amp; diversity, internal comms, events, embedding values and behaviours. And of course, managing our response to Covid this year. The list goes on\u2026 (which makes it an incredibly exciting role!)<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Say_I_knew_nothing_about_innocent_what_can_you_tell_us_about_the_company_values_and_culture\"><\/span><strong>Say I knew nothing about innocent, what can you tell us about the company values and culture?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>We ultimately exist to help people live well and die old. It just so happens that we do this through making natural, healthy and delicious drinks that are convenient for people to grab hold of.<\/p>\n<p>We\u2019ve got <strong>5 values: natural, responsible, commercial, generous and entrepreneurial<\/strong> (8 years here and I still can\u2019t spell that last one right first time round\u2026). The great thing about innocent is that you truly see them being lived and breathed every day. We apply them to everything we do, from the big company decisions to the small everyday things we do. So whilst there are so many aspects of our culture, I\u2019d very proudly sum it up as \u2018<strong>genuinely purpose and values-led<\/strong>\u2019, as everything anchors to them.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Broadly_speaking_what_do_you_think_are_the_most_important_aspects_of_company_culture\"><\/span><strong>Broadly speaking, what do you think are the most important aspects of company culture?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Definitely purpose and values play a leading role &#8211; we make drinks, but it\u2019s <em>why<\/em> and <em>how <\/em>we do this that makes us special. If I were to call out a few aspects that are important to me, I\u2019d say <strong>community, openness<\/strong> and<strong> a healthy dose of fun<\/strong> are important. All of which have been tested this year and their importance is more evident than ever.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"So_thinking_way_back_to_before_the_pandemic_how_did_you_approach_company_culture\"><\/span><strong>So thinking way back to before the pandemic, how did you approach company culture?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>There are so many ways we do this, but I\u2019ll focus on a few:<\/p>\n<ul>\n<li><strong>Company events<\/strong> \u2013 we usually get the European teams together every summer but weren\u2019t able to do this in 2020. Also a lot of smaller events to team day outs to Friday beers in the office \u2013 all impacted by covid.<\/li>\n<li><strong>Well-being<\/strong> \u2013 one of the things I\u2019m proudest of at innocent is our <strong>mental health offering<\/strong>. In a nutshell, we\u2019ve got core training across the business, supplemented by one on one coaching, external support, mindfulness club, and a range of materials like action plans and \u2018mindful moments\u2019 that land in our inboxes.<\/li>\n<li><strong>Community<\/strong> \u2013 we usually kick off our week all together with the Monday Morning Meeting (the MMM), have lunch together, and have a whole host of activities that encourage us to build connections we wouldn\u2019t otherwise get across the business. We even factor this thinking into our seating plan across Fruit Towers.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%9CWork_is_just_one_aspect_of_life_and_everyones_circumstances_are_different_At_such_an_uncertain_time_people_need_their_employer_to_make_life_easier_not_harder%E2%80%9D\"><\/span>&#8220;Work is just one aspect of life and everyone\u2019s circumstances are different. At such an uncertain time, people need their employer to make life easier, not harder.&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Sounds_great_So_what_about_when_lockdown_hit_%E2%80%93_what_actions_did_you_take_straight_away\"><\/span><strong>Sounds great! So what about when lockdown hit &#8211; what actions did you take straight away?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Safe to say there have been challenges but we\u2019ve managed it really well. First things first, when lockdown happened was <strong>personal wellbeing<\/strong>; work is just one aspect of life and everyone\u2019s circumstances are different. At such an uncertain time, people need their employer to make life easier, not harder. Our messaging was consistent: you and your family\u2019s health and well-being come first. We followed this up with quickly adapting our mental health offering, increasing our confidential coaching sessions and creating a series of videos with our external expert. We also had Feet Up Friday in June, giving everyone an extra day off (3 months in to lockdown when working remotely was beginning to take a real toll across the country). Next on the agenda is mental health first aid training.<\/p>\n<p>With community and events, it\u2019s obviously not quite the same as all being together but we\u2019ve adapted really well. Our MMM is replaced with a weekly newsletter and regular video comms from our leadership and people around the business. We\u2019ve also had all sorts of virtual events, like magicians, live music and comedy. Individual teams have done a range of things too like escape rooms and cocktail-making classes.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"How_has_your_thinking_evolved_over_the_course_of_this_year_Is_it_any_different_now\"><\/span><strong>How has your thinking evolved over the course of this year? Is it any different now?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>We\u2019re looking at how we adapt our entire people offering \u2013 some of which are things we had on the horizon, that we\u2019ve bought forward (one positive of the last 6 months!). The big one that everyone is talking about at the moment is flexible working. At innocent, we know we are going to be <strong>more flexible in the future<\/strong> but before rushing into creating a long-term policy quite yet, we\u2019re getting input from the business and factoring in thinking around things like the value the office brings, L&amp;D and employee benefits.<\/p>\n<p>Remote working also means we are looking at how we support managers better in giving them real time feedback on team engagement, how we deliver L&amp;D, and what the future looks like for internal comms.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Are_your_team_still_working_remotely\"><\/span><strong>Are your team still working remotely?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Yes! Government guidance changes regularly but at the moment, the message we\u2019ve given everyone is WFH if you can (which it has been since lockdown eased). Fruit Towers is open for our product development team and anyone who wishes to go in for personal reasons (for me, going in once a week does wonders for my mental and physical health).<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"And_what_do_you_think_have_been_the_main_challenges_of_sustaining_company_culture_while_your_team_are_dispersed\"><\/span><strong>And what do you think have been the main challenges of sustaining company culture while your team are dispersed?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>I mentioned a few above but collaboration is difficult \u2013 particularly for project work. A good personal example I have is that we are currently building a carbon-neutral factory in Rotterdam. I wouldn\u2019t class my travel there as essential (and wouldn\u2019t as there are bigger things at play at the moment) but it makes designing an office and working with architects and new team members tricky. There are people joining the business (and my team!) that I haven\u2019t met in person, which has a knock on impact on community. Building rapport over video call isn\u2019t quite the same\u2026<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Do_you_think_team_engagement_has_improved_or_worsened_this_year_What_have_you_been_doing_about_it\"><\/span><strong>Do you think team engagement has improved or worsened this year? What have you been doing about it?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Our engagement results are really quite healthy, which is a great achievement this year, all things considered. I think this is largely down to our approach to managing Covid and focusing on communication across the business.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Many_companies_will_have_been_hit_hard_during_this_time_%E2%80%93_and_unfortunately_that_can_mean_a_reduced_peopleculture_budget_What_do_you_think_businesses_can_be_doing_regardless_of_budget\"><\/span><strong>Many companies will have been hit hard during this time \u2013 and unfortunately that can mean a reduced people\/culture budget. What do you think businesses can be doing regardless of budget?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>It\u2019s true, it would be lovely to have an endless supply of money but it\u2019s not realistic. There are 2 things I\u2019m conscious of when making financial decisions:<\/p>\n<ol>\n<li>Your business is made up of people, so although hard to measure, you will see a <strong>return in investing in people<\/strong>. People\/Culture shouldn\u2019t be cut without considered thought first &#8211; especially when it\u2019s not clear how long we will be working as we are now. Easier said than done, but focus on what\u2019s most important by using <strong>engagement surveys<\/strong>. Involve people around the business to input and resolve \u2013 they will have a heightened awareness of the challenge, feel invested themselves, and help you come to quick wins that are low cost but high value.<\/li>\n<li>Not everything has to cost money &#8211; one new thing that I love is that our CEO, Douglas, now calls everyone on their birthday to say hello and check in with them (I\u2019m not sure he sings solo though\u2026). Pretty impressive, considering there are 650 of us. <strong>Doesn\u2019t cost a thing and says loads about our culture.<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"And_finally_what_makes_you_happy_at_work\"><\/span><strong>And finally, what makes you happy at work?!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Ooh, big question with lots of answers. The thing I love (which innocent gives me) is being in a fast-paced and challenging environment that has purpose, whilst having fun along the way.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Want to know more about how we achieve work happiness in our <a href=\"https:\/\/work.life\/coworking\/\">coworking spaces<\/a>? Read more <a href=\"https:\/\/work.life\/about-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">about Work.Life<\/a> or <a href=\"https:\/\/share.hsforms.com\/1YdS6T6_kQNqj-EXCHmVXsQ17si5\" target=\"_blank\" rel=\"noopener noreferrer\">sign up to our monthly newsletter<\/a> for more insightful content like this.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re Work.Life, the workplace wellbeing experts. Over the last 5 years, we&#8217;ve been finding out the secrets to what makes&#8230;<\/p>\n","protected":false},"author":63,"featured_media":19043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","content-type":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[1],"tags":[],"post_type_category":[],"authors":[168],"class_list":["post-19016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work-wellness-and-culture","authors-laura-morton"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work Happier: David McKay, Head of Culture at innocent drinks - Work.Life<\/title>\n<meta name=\"description\" content=\"We&#039;re on a mission to find out how teams can Work Happier! 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