{"id":19937,"date":"2021-04-19T11:19:55","date_gmt":"2021-04-19T11:19:55","guid":{"rendered":"https:\/\/work.life\/?p=19937"},"modified":"2022-03-10T17:00:00","modified_gmt":"2022-03-10T17:00:00","slug":"how-to-measure-employee-engagement","status":"publish","type":"post","link":"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/","title":{"rendered":"How To Measure Employee Engagement"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Quick Links<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#Why_Does_Employee_Engagement_Matter\" >Why Does Employee Engagement Matter?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#Whats_The_Best_Way_To_Measure_Engagement\" >What&#8217;s The Best Way To Measure Engagement?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#DOWNLOAD_EMPLOYEE_ENGAGEMENT_SURVEY_TEMPLATE\" >DOWNLOAD: EMPLOYEE ENGAGEMENT SURVEY TEMPLATE<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#Using_Employee_Engagement_Surveys\" >Using Employee Engagement Surveys<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#1_Sending_Your_Survey\" >1. Sending Your Survey<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#2_Understanding_Survey_Feedback\" >2. Understanding Survey Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/work.life\/blog\/how-to-measure-employee-engagement\/#3_Putting_Results_Into_Action\" >3. Putting Results Into Action<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p>&nbsp;<\/p>\n<p>Your employees are the beating heart of your business. When you invest in them and their experience, you invest in your company growth, productivity and quality.<\/p>\n<p><strong>Engaged employees are like gold dust. <\/strong>We spend a lot of time and resources recruiting incredible talent but once they\u2019re settled in, the temptation is to assume that as long as they are getting the work done, they are engaged &#8211; but that\u2019s rarely the full picture.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Does_Employee_Engagement_Matter\"><\/span><strong>Why Does Employee Engagement Matter?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>No matter what size your business is, if you want it to run well, employee engagement should be a top priority. Your company culture directly affects your bottom line. Productivity, time management, quality, staff retention, customer communications and reputation will all likely be impacted by how engaged your employees are. Your employees are your biggest asset, so if they&#8217;re in direct communications with customers or key stakeholders or they are involved with the production of your product\/s or services, how valued they feel will inevitably impact their output.<\/p>\n<p><strong>An engaged employee is someone that feels connected to their workplace.<\/strong> Taking time to measure employee engagement and creating a culture in which they feel valued and supported will mean you\u2019ll have a team ready for anything, that can respond to crisis and weather any storm, and will be your advocates and allies.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Whats_The_Best_Way_To_Measure_Engagement\"><\/span><strong>What&#8217;s The Best Way To Measure Engagement?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So we know employee engagement is important, but how do you know if you&#8217;re doing it well? <strong>Employee engagement surveys<\/strong> are a tried and tested model for taking the pulse of <a href=\"https:\/\/work.life\/blog\/how-to-promote-wellness-in-the-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\">workplace wellbeing<\/a>. They are a way to directly measure employee engagement, allowing individuals to speak openly and honestly about their experiences at work.<\/p>\n<p>Start with thinking through why you\u2019re sending out the surveys and what you hope to learn. Are you open to honest feedback, whether positive or negative? Have you got the time, budget and staff to implement change, if required? Who should be involved in this process? Are all of your senior leadership team on board with the project? Who is responsible for spearheading the initiative, gathering, analysing and reporting on feedback? How will changes be implemented? Getting this aligned early on in the process makes everything much more straightforward when it comes to rolling out surveys.<\/p>\n<p>Work out <em>why<\/em> you\u2019re looking to gather this data, as measuring and building on employee engagement can have some <em>seriously<\/em> great outcomes, from improving retention to connecting the team to wider company goals.<\/p>\n<p>In an ideal world, employee engagement is constantly developing and would be measured with a shorter \u2018pulse\u2019 survey once a week. In reality, for small businesses, finding the time and resources to support it can fall to the wayside as other aspects of the business take priority.<\/p>\n<p>But if you&#8217;re looking to start measuring engagement, don&#8217;t fret! There are plenty of ways to run an employee engagement survey, including creating your own using an online form, like a SurveyMonkey, Typeform or Google form that allows multiple choice, check box\/drop-down or free form answer fields. For small businesses with limited time and resources, one of the best ways is to download an <strong>interactive employee engagement survey template <\/strong>(and lucky for you, there&#8217;s one right here):<\/p>\n<blockquote>\n<h3><span class=\"ez-toc-section\" id=\"DOWNLOAD_EMPLOYEE_ENGAGEMENT_SURVEY_TEMPLATE\"><\/span><a href=\"https:\/\/share.hsforms.com\/1pKiUMyXGQiiaGcgR8cvl2A17si5\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>DOWNLOAD: EMPLOYEE ENGAGEMENT SURVEY TEMPLATE<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/blockquote>\n<p><!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><br \/>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n\tportalId: \"2043149\",\n\tformId: \"a4a89433-25c6-4228-9a19-c811f1cbe5d8\"\n});\n<\/script><\/p>\n<h2><img decoding=\"async\" class=\"alignnone wp-image-19931\" src=\"https:\/\/work.life\/wp-content\/uploads\/2021\/04\/Employee-Engagement-Survey.jpg\" alt=\"employee-engagement-surveys\" width=\"724\" height=\"272\" srcset=\"https:\/\/work.life\/wp-content\/uploads\/2021\/04\/Employee-Engagement-Survey.jpg 800w, https:\/\/work.life\/wp-content\/uploads\/2021\/04\/Employee-Engagement-Survey-300x113.jpg 300w, https:\/\/work.life\/wp-content\/uploads\/2021\/04\/Employee-Engagement-Survey-768x288.jpg 768w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Using_Employee_Engagement_Surveys\"><\/span><strong>Using Employee Engagement Surveys<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This survey template consists of a number of statements covering different areas of the role, the business, general work happiness and wellbeing, with sections on:<\/p>\n<ul>\n<li>Your Happiness at Work<\/li>\n<li>Your Role<\/li>\n<li>Your Growth &amp; Development<\/li>\n<li>The Company<\/li>\n<li>Leadership<\/li>\n<li>Compensation &amp; Benefits<\/li>\n<li>Work Environment<\/li>\n<\/ul>\n<p>Employees can rate each statement, from &#8216;Strongly Agree&#8217; to &#8216;Strongly Disagree&#8217;. These questions cover important areas that businesses will often want to gain input on &#8211; including feedback on senior management, the company culture and values, and pay &amp; benefits. Importantly, they also cover employees&#8217; <strong>thoughts<\/strong> &#8211; what they think about their work, colleagues and management, <strong>feelings<\/strong> &#8211; emotive aspects, such as pride in the organisation, and<strong> behaviour<\/strong> &#8211; their intention to stay and advocacy.<\/p>\n<p>In terms of length, the Society of Human Resources and Management suggests a survey should take<a href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/toolkits\/pages\/managingemployeesurveys.aspx#:~:text=A%20general%20employee%20survey%20should,will%20likely%20be%20very%20low.&amp;text=A%20survey%20question%20should%20not,though%20they%20may%20be%20related.\" rel=\"nofollow\"> no more than 20-30 minutes to complete<\/a>, and should avoid long, over-complicated questions and anything that feels leading. Therefore, this survey is designed to be a useful starting point for businesses setting out on their engagement journey, and should take no longer than 10-15 minutes for employees to complete.<\/p>\n<p>To use this employee engagement survey template, send the PDF template to your staff and ask them to download it. This is an interactive PDF, so they will be able to check the relevant boxes and add any further comments at the bottom. Once they have filled it in, they can save it as a new file, and send it back to you.<\/p>\n<p>Alternatively, if you want to add your own custom questions or use an online form that allows you to gather anonymous responses, this template provides a useful starting point to save you time crafting questions from scratch.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Sending_Your_Survey\"><\/span><strong>1. Sending Your Survey<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now you have your engagement template ready, it&#8217;s time to start making a plan of how and when to send your survey.<\/p>\n<p>Is this something you\u2019d like to check in on regularly, helpful when you want to look at change over time? Or, would you like to take the pulse of the organisation at this one point in time? If you\u2019ll be sending a survey weekly, or monthly, when is a good time to do it? Are you employees busy with incoming phone calls on a Monday morning, or meetings on a Wednesday? Consider how much time your employees will be setting aside for this task (and let them know in your introductory email); this allows employees to manage their time. It\u2019s important to set a deadline, and let your team know if completion is voluntary or required. Again, this comes down to setting realistic expectations and clear visibility for your employees.<\/p>\n<p>It can be helpful to pilot an engagement survey with a small group of employees before sending it out across the organisation and even run a discussion forum once it\u2019s been completed. This will allow you to touch base on the practical things like format, best times to send and length.<\/p>\n<p>As you introduce the survey, you want to make sure employees can see value in completing it. So, explain the purpose and the impact it can have. As mentioned previously, set expectations and communicate the scope of the project. Try to be open with your employees about what you\u2019re looking to learn, and what impact you\u2019d like to see the survey have. Make sure you discuss the time frame and clarify exactly how the information will be received (anonymously or not), stored and used. It\u2019s also useful to let employees know how and when you\u2019ll communicate results, if you plan to, and how and when actions will be taken.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Understanding_Survey_Feedback\"><\/span><strong>2. Understanding Survey Feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now you\u2019ve got your survey results, it\u2019s time to dissect it! Start with a clear outcome in mind, but bear in mind one of the most important pillars of engagement surveys is setting clear expectations as to what\u2019s within your capabilities to act on. Asking employees for feedback and suggestions without the tools, budget or time to action any of their points, can make the process frustrating and needless. If you can explain the process, and set expectations, you\u2019ll likely find your team will understand that there is a lot of scope between things that can be actioned immediately, and those that aren\u2019t possible.<\/p>\n<p>Firstly, get to know your <a href=\"https:\/\/gethppy.com\/employee-engagement\/the-top-3-employee-engagement-drivers\">unique key engagement drivers<\/a>. Examples of a key driver could be relationships with co-workers or having meaningful work. Do you see any themes? Which key drivers are the most popular? You won&#8217;t be able to do everything straight away, so these will inform the actions that you decide to take.<\/p>\n<p>Secondly, share the results with the senior leadership team, and encourage managers to decide on actions within their team, embracing any trends or themes. Support and follow up with managers on their action items and a timeline for implementing them. Finally, communicate survey results and changes that have been made directly with employees. Clear communication will set expectations for the next time you survey, and encourage employees to regularly contribute their feedback.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Putting_Results_Into_Action\"><\/span><strong>3. Putting Results Into Action<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Off the back of your survey results, you&#8217;ll have plenty of ideas to make improvements to your company culture, compensation, communications, workspace strategy and office design.<\/p>\n<p>Especially coming out of the pandemic, it&#8217;s worth thinking about how your workspace can improve or damage employee engagement. This is a unique time where remote working and office working are coexisting, and is a fantastic opportunity for physical workplaces to provide more than they have done before aside from physical space. A great workspace can offer what we miss, the ideas that come up in the kitchen over coffee, the momentum of a team heading in one direction. They can embrace the flexibility we need, but also make up for everything that\u2019s lacking in our remote working world &#8211; leading to more engaged employees!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Happy employees are good for business. <\/strong>By listening and learning from your team, you&#8217;ll have engaged employees, and can create a happier, healthier, safer workplace in a very short space of time. You can positively impact staff retention, satisfaction, productivity and quality of output &#8211; the basics for running a successful business! You can also facilitate a culture of advocacy, trust and value, meaning that the amazing people on your payroll don\u2019t think twice about staying and growing with your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Your employees are the beating heart of your business. When you invest in them and their experience, you invest&#8230;<\/p>\n","protected":false},"author":63,"featured_media":19915,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","content-type":"","inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"post_type_category":[],"authors":[],"class_list":["post-19937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work-wellness-and-culture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How To Measure Employee Engagement - Work.Life<\/title>\n<meta name=\"description\" content=\"Learn how to measure employee engagement with surveys and tools. 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